Shipping & Returns

Everything in the Great Day shop is made to order. Nothing sits in a warehouse waiting for you. When you place an order, a print partner produces your item and ships it directly to you. That keeps waste down and lets us offer designs we'd never be able to stock. It also means the timelines and return rules below work a little differently than a big retailer's, so please give this a read before you buy.

Order Processing & Production

Orders are sent to production within 24 hours of being placed.

Production time: 2–7 business days. This is the time it takes to actually print and make your item. It happens before your order ships and is separate from shipping time.

Once your order ships, you'll get a confirmation email with tracking. Tracking can take 24–48 hours to show movement.

Shipping Times & Costs

Estimated delivery after production is complete:

United States, 3–6 business days est. transit, 5–13 business days est. production + transit
United Kingdom, 3–7 business days est. transit, 5–14 business days est. production + transit
European Union, 5–10 business days est. transit, 7–17 business days est. production + transit

Shipping costs are calculated at checkout based on your destination and what's in your cart.

These are estimates, not guarantees. Carrier delays, weather, holidays, and customs can push things longer, and none of that is within our control. Around Pride season and December, build in extra time.

Customs, Duties & Import Taxes

Orders are produced in the region closest to your delivery address wherever possible, which keeps most orders domestic.

If your order does cross a border, you are responsible for any customs fees, import duties, or taxes charged by your country. These are set by your government, not by us, and they're not included in the price you paid at checkout. We can't predict or refund them. If a package is refused at customs and returned to sender, we're not able to issue a refund.

Wrong or Incomplete Addresses

Please double-check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, you'll need to pay for reshipment. If you catch a mistake, email us right away at [YOUR EMAIL] and we'll fix it if the order hasn't gone to production yet. After production starts, we can't change it.

Lost or Undelivered Packages

If your tracking hasn't updated in 10 business days (US/UK) or 20 business days (EU), email us. We'll investigate with the carrier and, if the package is confirmed lost in transit, we'll send a replacement at no cost to you.

Packages marked "delivered" by the carrier but not found are, unfortunately, outside what we can replace. Check with neighbors, building staff, and your local depot first.

Returns & Refunds

Please read this part carefully. Because every item is made to order specifically for you, we do not accept returns or offer refunds for change of mind, buyer's remorse, or incorrect size selection. There is no unsold inventory to return an item to, so an unwanted item can't be resold.

Every product page includes a full size guide with garment measurements. Please check it against a piece of clothing you already own and love before ordering. If you're between sizes or unsure, email us before you buy and we'll help you choose. We'd much rather spend five minutes on that than have you end up with something that doesn't fit.

What we do refund or replace

We'll make it right, at no cost to you, if your item arrives:

  • Damaged in transit

  • Defective or flawed in manufacturing

  • Misprinted (wrong placement, wrong colors, blurred or cracked print)

  • Wrong item or wrong size from what your order confirmation lists

  • Lost in transit (see above)

How to make a claim

Email hello@greatdayforrunners.com within 14 days of delivery with:

  1. Your order number

  2. A clear photo of the issue

  3. For print or sizing issues, a photo of the item laid flat next to a tape measure

We'll respond within 2 business days. Once a claim is approved, you choose a free replacement or a full refund of the item price. In almost every case you will not need to send anything back — please don't ship anything to us until we've confirmed the claim and given you instructions.

The 14-day window is firm. After that we lose our ability to file with our production partner and can no longer honor the claim.

Return shipping

If a return is ever required, the customer is responsible for return shipping costs, and original shipping charges are non-refundable. We do not provide prepaid return labels or free returns. The one exception is a confirmed defect, misprint, or wrong item on our end, in which case we cover any cost involved.

How refunds are issued

Approved refunds go back to your original payment method within 5–10 business days of approval. Your bank or card issuer may take a few extra days to post it. Refunds cover the item price; original shipping is refunded only where required by law (see below).

Cancellations

Email us as soon as possible. We can cancel and fully refund any order that hasn't entered production yet, which is usually within a few hours of ordering. Once an item is in production, we can't cancel it.

For Customers in the UK and EU

Consumer law in the UK and EU gives you rights that sit alongside the policy above, and nothing here takes them away.

You have the right to cancel your order for any reason within 14 days of receiving it, and a further 14 days to send it back. To cancel, email hello@greatdayforrunners.com with your order number and a clear statement that you're cancelling. You don't need to give a reason.

If you cancel under this right:

  • We'll refund the item price plus the cost of standard outbound shipping (if you paid for an upgraded shipping method, we refund the standard rate only).

  • You pay the cost of returning the item to us.

  • Items must come back unworn, unwashed, and in original condition with tags attached. We may reduce your refund to reflect any loss in value from handling beyond what's needed to check fit and condition.

  • Refunds are processed within 14 days of us receiving the item back, or of you providing proof of return, whichever is earlier.

You also have rights under the Consumer Rights Act 2015 (UK) and equivalent EU legislation if goods are faulty, not as described, or not fit for purpose. Those rights are separate from and additional to the 14-day claim window described above.

Questions

Email hello@greatdayforrunners.com. A real person answers, usually within 2 business days.

Last updated: August 2026.